Communications · WhatsApp
Where your customers already are. Automated.
WhatsApp messages at every service milestone — vehicle in, estimate ready, job approved, vehicle ready, invoice with payment link. Sent automatically. Logged automatically.
How it works
Service milestone to WhatsApp. Automatically.
Autroid triggers the right WhatsApp message at every stage of the service journey — no advisor needs to remember to send anything.
Vehicle received
When the gate pass is created in Operations, customer gets a WhatsApp: "Your [vehicle] has been received. Advisor [name] will contact you shortly."
Estimate ready
When advisor creates an estimate, customer gets the PDF via WhatsApp with an Approve/Decline button. Approval comes back into Autroid instantly.
Vehicle ready for pickup
When QC passes and job card status moves to Ready, customer gets a WhatsApp with pickup confirmation and payment options.
Invoice & payment link
Invoice PDF + UPI payment link sent automatically. Customer pays on WhatsApp. Payment confirmed in Autroid Finance in real time.
Feedback & follow-up
Post-payment, feedback request sent. 30 days later, service reminder triggered based on vehicle type and service interval.
WhatsApp done right.
Enterprise WhatsApp Business API — not unofficial API hacks that get blocked.
40+ Pre-approved Templates
Templates for every service scenario — pre-approved by WhatsApp. Zero risk of message blocking or account suspension.
Interactive Buttons
Approve/Decline estimates, Yes/No confirmation, Quick reply options — all via WhatsApp buttons. No customer needs to type.
Payment Link Integration
UPI payment links generated from the invoice and sent via WhatsApp. Payment confirmed and recorded automatically when completed.
Broadcast Campaigns
Send promotions, seasonal offers, and service reminders to segmented customer lists. 94% open rate vs 18% for email.
Two-way Chat
Customer replies handled in the unified Communications Hub. Advisors see and respond without leaving Autroid.
Message Delivery Analytics
Sent, delivered, read, and replied rates for every message — template and broadcast. Know what's working.
AI that reads WhatsApp replies.
Customer replies analyzed for intent and sentiment — so the right action is triggered automatically.
Intent Classification on Replies
Customer replies classified automatically: approval, complaint, query, delay request. Triggers the right workflow or routes to the right advisor.
Optimal Send-time Prediction
Campaigns sent at the time each customer is most likely to open — based on their historical response patterns. Not just bulk blast at 9am.
Complaint Detection & Escalation
Negative replies (complaint language, anger keywords) flagged and routed to the branch manager immediately, not queued in the general inbox.
Impact
WhatsApp metrics that matter.
Measured outcomes from Autroid WhatsApp customers.
WhatsApp messages opened within 5 minutes vs 18% for email and 6% for SMS promotional messages.
Payment links in WhatsApp collect payment in hours, not days. Follow-up calls eliminated for 81% of invoices.
Customers who approve via WhatsApp button have 30% higher approval rates than those who need to call to approve.
Stop missing calls. Start automating conversations.
Book a demo and see how Autroid's AI voice agent and WhatsApp automation handle the communication load — so your team can focus on the customer in front of them.