Every customer channel. One platform.
Voice, WhatsApp, SMS, and email unified in Autroid. Your AI receptionist handles inbound calls 24/7. Every interaction is logged, transcribed, and linked to the customer record automatically.
Calls answered. Automatically.
Your AI receptionist handles inbound calls around the clock — booking appointments, checking job card status, and answering FAQs. When a call needs a human, it routes to the right advisor with full context already loaded.
Explore Voice →Customers live on WhatsApp. So does Autroid.
Send service updates, invoice PDFs, payment links, and feedback requests via WhatsApp automatically. Customers reply in WhatsApp — Autroid logs it to their CRM record and notifies the advisor.
Explore WhatsApp →AI that reads, listens, and acts.
Every call and message analyzed in real time for sentiment, intent, and required actions — so your team always knows what happened and what to do next.
Call Transcription & Summarization
Full call transcript plus a 3-line AI summary available 30 seconds after each call. Key topics, customer requests, and advisor commitments extracted automatically.
Sentiment & Escalation Detection
Flags calls where customer expressed frustration, raised tone, or mentioned switching to a competitor. Manager review queue surfaced in real time.
Cross-channel Conversation Memory
When a customer calls after a WhatsApp exchange, the AI already knows the context. No "please explain the issue again." Continuous conversation across channels.
Every channel. Every automation.
Complete communication infrastructure built into the Autroid platform — no third-party apps to integrate.
IVR & Call Routing
Multi-level IVR with department, language, and advisor-specific routing. Configurable through a no-code interface.
Concurrent Call Handling
No busy signals during peak hours. Multiple calls handled simultaneously with overflow queuing.
SMS Campaigns & Transactional
Promotional campaigns, OTPs, appointment reminders, and payment alerts — all via a single SMS gateway.
Email with Tracking
HTML email templates, invoice attachments, delivery tracking, and open rates — built into the Communications Hub.
Unified Inbox
All inbound messages across all channels (call, WhatsApp, SMS, email) appear in one queue for your team to manage.
Communication Analytics
Volume, response time, resolution rate, and sentiment trends by channel, advisor, and branch. Full observability.
Communication that fits your operation.
Never miss an inbound call again
AI answers every call, checks job card status, confirms pickup times, and books slots — even when all advisors are busy with customers on the floor.
Consistent communication across all locations
Same messaging standards, same templates, same AI quality — across 5 branches or 50. Managers see communication analytics for each location.
Dedicated account communication
Fleet account managers get priority call routing, dedicated WhatsApp threads per vehicle, and monthly service summary emails automatically.
Frequently asked questions
How does the AI voice agent handle calls it cannot resolve?
When the AI cannot confidently resolve a customer query — complex complaints, pricing negotiations, or unfamiliar requests — it performs a warm handoff. It tells the customer "Let me connect you with our service advisor" and routes the call to the appropriate advisor with a context card showing the customer name, vehicle, and what was discussed. The advisor is never going in blind.
What WhatsApp message types does Autroid send automatically?
Autroid sends WhatsApp messages at these triggers: (1) Vehicle received — with job card number and advisor name. (2) Estimate ready — with approve/reject option. (3) Job card approved — with expected completion time. (4) Vehicle ready for pickup — with location and payment link. (5) Invoice with UPI payment link. (6) Feedback request — with star rating link. (7) Service due reminders at 30, 60, 90 days. All templates are pre-approved by WhatsApp — zero blocking risk.
Is call recording compliant with Indian privacy laws?
Yes. Autroid's call recording follows TRAI guidelines. An automated announcement at the start of each call notifies the customer that the call is being recorded for quality and training purposes. Recording can be disabled per number or per use case. Recordings are stored in encrypted cloud storage with role-based access. Deletion is possible per request, with an audit log retained.
Can we use our existing phone numbers with Autroid?
Yes, number portability is supported. You can port your existing business numbers to Autroid's cloud telephony infrastructure. For WhatsApp Business API, your existing WhatsApp business number can be onboarded — no need to change the number your customers already know. Setup typically takes 3–5 business days.
Explore more modules
Stop missing calls. Start automating conversations.
Book a demo and see how Autroid's AI voice agent and WhatsApp automation handle the communication load — so your team can focus on the customer in front of them.