Managed DID Numbers
Autroid provisions your business phone numbers. No Tata Tele account, no Smartflo setup.
AI Receptionist · Fully ManagedAI Receptionist.
AI Receptionist.
Fully managed.
Autroid provisions phone numbers, WhatsApp channels, routing and AI from a single subscription. A receptionist customers can't tell is AI — answering in their language, booking slots, capturing every lead.
- Numbers & WhatsApp included
- Hindi · English · Hinglish
- Or bring your own telecom
8-dim
Live call scoring model
4
Routing tiers — AI · CRE · Advisor · Manager
0
Cold transfers — agents join by conference
24/7
Answering with no staffing cost
A complete receptionist — infrastructure and all.
AI Receptionist isn't a feature you bolt onto a phone system. Autroid provides the phone system, the WhatsApp channel, the routing, and the AI — as one managed product.
Managed WhatsApp
A WhatsApp Business channel, provisioned and managed for you — or connect your own.
Voice AI
Human-sounding, multilingual, never re-asks. Answers in the caller's language.
Smart Routing
8-dimension live scoring routes each call to AI, CRE, advisor, or manager.
Call Escalation
Conference-based handoff keeps the AI on the line as context — no cold transfers.
Appointment Booking
Confirms slots, offers pickup, sends WhatsApp confirmation — without re-asking details.
Lead Capture
Every call becomes a structured CRM lead with intent, vehicle, and contact extracted.
One subscription
AI + telecom + WhatsApp + routing, fully operated. Or bring your own telecom.
Engineered for the small things people actually notice.
No dead air. No re-asking. No flipping to English mid-sentence. No pushy upsell when the customer didn't ask.
Short, natural turns
Gives the relevant point and one clear next step — never a 30-second robotic monologue.
No dead air
"One moment, let me check that for you" — so there's never awkward silence on the line.
Natural turn-taking
Built for real back-and-forth — callers don't have to wait for the AI to finish a sentence.
Stays in your language
Hindi caller gets a Hindi reply — in a warm female voice, never flipping mid-sentence.
Your brand, not a bot
Introduces herself as your business's assistant — not Autroid, not a platform.
Never pushy on price
Answers what was asked. A "what's included?" question gets a helpful answer, not an unprompted number.
Books without forgetting
When the customer says "Saturday morning", she confirms — never re-asks what they just told her.
Closes gracefully
If a customer is browsing or deferring, she acknowledges warmly — no pushy re-pitch as they hang up.
Knows when to hand off
"Connect me to someone" → AI transfers with full call context. No cold transfers. No lost thread.
Watch a call get routed — score by score.
Eight weighted dimensions produce one composite score. Pick an incoming call and see which rung it lands on, and why a human joins the call instead of taking it over.
"How much is ceramic coating for a Creta?"
Intent× 0.150.15
AI uncertainty× 0.150.10
Technical complexity× 0.200.10
Sentiment× 0.100.10
Continuity× 0.150.00
Customer tier× 0.080.00
Urgency× 0.100.20
Institutional knowledge× 0.030.20
composite = Σ (score × weight) = 0.09
Composite score0.09Level 0 · self-resolve
- > 0.70ManagerAngry repeat callers, VIP complaints, emergencies
- 0.51 – 0.70Service AdvisorTechnical issues, warranty claims, diagnostics, repairs
- 0.31 – 0.50CREFollow-ups, support questions, customer retention
- ≤ 0.30AIPricing, FAQ, booking, service hours, general inquiry
AI handles it end-to-end.
Below the 0.30 threshold the receptionist answers from your real catalog, books the slot and captures the lead — no human interruption.
Weights and thresholds are the documented defaults and can be tuned per organisation from Intelligence Settings. Every decision — scores, weights, overrides, who joined — is written to an immutable routing audit trail.
Smart Call Routing
Decides who should handle each customer — live, mid-call.
Every call is scored across 8 dimensions — intent, sentiment, complexity, continuity, tier, urgency, AI confidence, and institutional knowledge. The composite score routes the call to the right person.
Smart Call RoutingConference-based escalation
When AI routes to a human, it uses Smartflo Conference — the AI stays on the call as an intelligent observer. No cold transfers. No lost context.
Relationship continuity
If a customer has an active repair order or has spoken to a specific advisor before, the system routes directly to that person.
Deterministic overrides
VIP customers, angry repeat callers, safety-related issues, and high technical complexity all bypass the score and route directly to a senior advisor.
Progressive rollout
Run AI routing in disabled → shadow → assisted → active mode with activation percentages (5% → 25% → 50% → 100%).
Circuit breaker
If escalation APIs fail 3 times in 5 minutes, the system opens the circuit and routes calls to a callback queue — preventing cascade failures.
Emergency kill switch
Disable all AI routing in one click from the Intelligence Console — calls revert to standard queue behavior instantly.
Bring your own telecom — or let Autroid provide everything.
Google Chirp 3 STT
The premier multilingual model for Hindi & English — native diarization, built-in denoiser, automatic language detection.
Smartflo Pro telephony
Connect your existing Tata Tele account, or use an Autroid-managed number — no lock-in either way.
Per-tenant voice persona
Each business gets its own AI persona, language, and DID. Your customers call you, not a marketplace.
Sandbox mode
Test the AI pipeline end-to-end without affecting real customers or CRM data — staging that mirrors production.
Live transcription
Real-time voice-to-text with speaker separation — the AI always knows who said what.
Lead memory enrichment
Every call adds to routingHistory[] + continuityContext{} — a relationship map that gets smarter with every call.
Fully managed
Pick up the phone. Even at 2am.
Voice AI takes the routine 80% — so your team gives full attention to the 20% that needs them.
- 280msAverage response time
- Voice latency
- 100%Every inbound call
- Lead capture
- HI/ENHindi · English · Hinglish
- Languages
Modules
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Pick up the phone. Even at 2am.
Voice AI takes the routine 80% — so your team gives full attention to the 20% that needs them.