1. Contact Support

Email is the fastest way to reach us, and every request is handled by the team that builds and runs Autroid.

📧 Support: support@autroid.ai — questions about using Autroid, account access, billing, and anything that is not working as you expect.
📧 Privacy and data requests: privacy@autroid.ai — access, correction, export, and deletion of personal data.
🌐 Platform: app.autroid.ai

If you are evaluating Autroid rather than using it, a guided demo is usually quicker than an email thread.

2. What to Include

Support requests are resolved faster when the first email already answers the questions we would otherwise have to ask:

Your organization name and the email address you sign in with.
Where it happened — the module and screen, for example "Finance → Record Payment", and the web app or the mobile app.
What you expected, and what happened instead. If a number looks wrong, include the invoice, job card, or lead reference so we can trace the exact record.
When it happened, with the approximate time — this is what lets us find the matching entry in the audit trail.
A screenshot, where the problem is visible on screen.

Please do not send passwords. Our team will never ask for your password, and we do not need it to investigate an issue.

3. Account and Sign-In

Autroid accounts belong to an organization. Your administrator can add and remove people, change roles, and control what each role is allowed to see.

Locked out — ask an administrator in your organization to reset your access first. If no administrator is reachable, email support@autroid.ai from the address on the account.
Wrong permissions — what you can see is set by your role. An administrator changes this; support cannot grant permissions on your behalf.
Leaving an organization — your administrator removes your access. Records you created stay with the organization that owns them.

4. Mobile Apps

The Autroid mobile apps are companions to the web platform and use the same account. There is no separate mobile sign-up: your organization is created on the web, and you sign in on the phone with the same credentials.

Notifications — alerts about jobs, leads, approvals and follow-ups require notification permission. If you declined it, re-enable Autroid in your phone's notification settings.
Working offline — actions taken without a connection are queued on the device and sent when you are back online. The app shows when something is still waiting to sync — do not reinstall while items are queued.
Something looks different from the web — tell us the screen name in your email; the apps do not cover every module yet.

5. Data, Deletion and Privacy

How we collect, use, and protect information is set out in full in our Privacy Policy, and the commercial terms are in our Terms of Service.

Requesting your data or its deletion — email privacy@autroid.ai from the address on the account. Business records belong to the organization that created them, so a request that affects the whole organization must come from an administrator.
Security concerns — if you believe an account or data has been compromised, write to support@autroid.ai with "Security" in the subject so it is picked up immediately. Our security posture is described on the Security page.

6. Company Details

🏢 Autroid Private Limited
📍 621, 6th Floor, Near Avery Dennison, Spaze Platinum Tower, Malibu Towne, Sector 47, Sohna Rd, Gurugram, Haryana 122018, India
📧 support@autroid.ai