WhatsApp Wallet
A coupon in every customer's pocket — on WhatsApp
Two hours after every invoice is closed, Autroid automatically sends the customer a branded digital coupon on WhatsApp. No app download. No physical card. 89% open rate — because it's on WhatsApp.
How it works
Invoice closes → coupon lands on WhatsApp → customer returns
The wallet workflow is fully automated. Once configured, every eligible invoice triggers a wallet delivery without any manual action from your staff.
Invoice is closed
When a technician or front-desk staff marks a job complete and closes the invoice in Autroid, the wallet trigger fires. The system checks if the customer is eligible for a coupon based on your configured rules.
Coupon generated automatically
Autroid generates a personalised digital coupon — your workshop logo, the customer's name, coupon value, validity period, and a unique QR code. Coupon value can be a fixed amount (e.g. ₹200 off) or a loyalty-points bonus.
Delivered on WhatsApp in 2 hours
The coupon card is sent via your registered WhatsApp Business number at the configured delay (default: 2 hours after invoice close, configurable from 0–24 hours). The message includes a one-tap share button for referrals.
Customer redeems at next visit
At their next visit, the customer shows the WhatsApp message. Your front-desk staff scan the QR code on the billing screen — the discount is applied automatically. No manual calculation, no dispute.
Digital wallets that work the way your customers do
Everything customers need is in one WhatsApp message — balance, expiry, QR code, and a referral share link. Everything you need is in one dashboard.
Auto-triggered delivery
Wallet coupons fire automatically at invoice close. Configure the delay (0–24 hours), eligibility rules (e.g. minimum invoice value ₹500), and trigger events.
Branded coupon design
Upload your logo, choose brand colors, and set coupon templates. Every customer receives a coupon that looks like it came from your workshop, not a generic SaaS platform.
QR-code redemption
Each coupon carries a unique, single-use QR code. Staff scan it at billing — the discount is applied in one step. Prevents duplicate use and eliminates redemption errors.
Multiple coupon types
Fixed discount (₹200 off), percentage discount (10% off), bonus points (150 points), free service add-on (free car wash), or referral credit (₹500 for next friend booking).
Configurable validity
Set coupon expiry from 14 to 365 days. Autroid sends automatic reminder messages 7 days before expiry to drive return visits before coupons lapse.
Referral share built in
Every wallet message includes a "Share with a friend" button. When the friend books using the referral link, both earn — tracked automatically in Autroid's referral ledger.
AI that adjusts coupon value based on customer lifetime value
Not every customer needs a ₹500 coupon to come back. Autroid's wallet AI calibrates coupon value per customer — protecting margin on easy returners while investing more to win back high-LTV customers at risk of churning.
Dynamic coupon value calibration
AI sets coupon value within your min/max bounds based on the customer's LTV, visit frequency, and churn probability. A Platinum member at low risk of churning might receive ₹100 off; a high-LTV customer who hasn't visited in 50 days gets ₹300 off.
Expiry window optimisation
For customers with high visit frequency, shorter expiry windows (30 days) create urgency. For infrequent customers, longer windows (90 days) are more realistic. AI picks the expiry per customer — not a one-size-fits-all rule.
Redemption timing prediction
AI predicts when a customer is most likely to visit next (based on service intervals and visit history) and sends the coupon reminder to land 3–5 days before that predicted date — maximising the chance the coupon tips them into booking.
Impact
Wallet metrics from live Autroid deployments
The following results are from workshops actively using Autroid's WhatsApp wallet in their post-service flow.
Customers open WhatsApp wallet messages at 89% — 11× higher than email coupons at the same businesses.
43% of delivered WhatsApp wallet coupons are redeemed within their validity window — each redemption representing a confirmed return visit.
Customers who redeem wallet coupons spend an average of ₹840 more per visit than their baseline — driven by upsell at billing.
The entire wallet workflow — coupon generation, WhatsApp delivery, expiry reminders, and redemption — runs without any staff intervention.
Turn every invoice into your next booking
Set up loyalty, wallets, referrals and win-back campaigns in under a day. No IT team needed.