Lifecycle · Autroid Operations
Every state. Live on WhatsApp.
When a job card changes state — from "In Progress" to "QC Check" to "Ready" — the customer knows within seconds, on WhatsApp, without anyone picking up the phone. All 18 states. Fully automated. Configurable per state.
How Lifecycle Visibility Works
State changes. Instant customer updates.
The lifecycle engine runs automatically behind every job card state change — no advisor action needed after configuration.
Configure Once
Set which states trigger a WhatsApp or SMS to the customer. Customize the message template per state. Use vehicle details, tech name, and ETA as variables.
Job Card Changes State
Technician or advisor moves the job card to a new state — "QC Check," "Ready," "Invoice." The lifecycle engine fires the configured message in under 2 seconds.
Customer Sees Update on WhatsApp
Customer receives a clear, human-readable WhatsApp update. No app required. No login required. Just a WhatsApp message they can act on.
Post-service Follow-up Loop
After "Vehicle Out," the lifecycle engine triggers a follow-up at 48 hrs. Feedback collected. CSAT scored. Responses flow into the CRM for marketing use.
Full lifecycle. Zero manual effort.
The lifecycle engine handles notification, feedback, follow-up, and re-engagement — all triggered by job card state, all automatic.
18 State Notification Rules
Configure a different WhatsApp/SMS template for each of the 18 states. Enable or disable per state. Preview before activating.
Dynamic Message Variables
Templates support variables: customer name, vehicle reg, technician name, ETA, invoice total. Messages feel personal, not automated.
Customer Self-Serve Replies
When customers reply to lifecycle messages, replies are routed to the advisor inbox in Autroid Communications. No message lost, no customer bounced to a dead number.
Automated Follow-up & Feedback
Post-vehicle-out: 48-hr follow-up with feedback link. Star rating response flows to CRM. Negative ratings trigger service manager alert within 10 minutes.
Lifecycle Audit Log
Every message sent, every state transition, every customer reply — logged against the job card. Dispute resolution starts here.
Multi-location Lifecycle Config
Different branches can have different lifecycle message templates. Corporate can set baseline rules; branches can customize within defined limits.
AI that reads between the replies.
Autroid AI monitors lifecycle message responses to predict satisfaction, flag at-risk customers, and optimize message timing.
Sentiment Analyzer
Reads customer replies to lifecycle messages and scores sentiment. A reply like "it's been 5 hours, when will my car be ready?" triggers an immediate manager alert.
Churn Risk Predictor
Identifies customers who are unlikely to return based on lifecycle engagement patterns and CSAT score. Flags them for a personal outreach from the service manager.
Optimal Message Timing
Learns when each customer is most likely to read and respond to WhatsApp messages. Schedules follow-ups and feedback requests at optimal times per customer.
Lifecycle Impact
Fewer calls. Higher CSAT. More repeat visits.
Real-time lifecycle visibility is the single change that most visibly improves the customer experience — and it requires zero ongoing effort after setup.
When customers get automatic WhatsApp updates at every state, they stop calling the front desk. Advisors handle more productive conversations instead.
Workshops running Autroid lifecycle visibility average 4.8★ on Google. The most common review theme: "they kept me informed the whole time."
Customers who receive lifecycle updates and a follow-up message return for their next service at a 34% higher rate than those who don't.
When a customer gives 1–2 stars in the feedback loop, the service manager is alerted within 10 minutes — before a Google review is written.
Run your workshop without chaos.
See how Autroid Operations handles every job card, bay, and customer update — live.